Last updated: May 13, 2026
By accessing or using the Arc Care platform (the "Service"), you agree to be bound by these Terms & Conditions and any executed Master Services Agreement or Business Associate Agreement (BAA). If you do not agree, do not use the Service.
Arc Care is an AI-assisted decision support tool. All recommendations are intended to be reviewed by a credentialed nurse or physician. Arc Care does not practice medicine, render diagnoses, or replace independent clinical judgment. Customers are solely responsible for clinical decisions made on the basis of Service output.
Customer may access the Service only for its lawful internal business purposes and in compliance with all applicable laws, including HIPAA. Customer shall not (a) reverse engineer the Service, (b) use the Service to build a competing product, (c) circumvent access controls, or (d) submit unlawful or infringing content.
Customer retains all rights, title, and interest in Customer Data, including any Protected Health Information (PHI). Arc Care processes PHI solely as a Business Associate under a signed BAA and applicable Data Processing Addendum. PHI is never used to train external or third-party AI models.
Arc Care targets return of 95–100% of submitted cases within 24 hours, subject to the SLA in your Order Form. Service Level Credits, if applicable, are the sole and exclusive remedy for SLA failures.
Fees, billing cadence, and payment terms are set forth in the applicable Order Form. Unpaid amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
Each party will protect the other's Confidential Information using at least the same degree of care it uses to protect its own (and no less than reasonable care) and will use it only as needed to perform under these Terms.
Arc Care and its licensors retain all rights to the Service, including all software, models, documentation, and improvements. No rights are granted except as expressly set forth herein.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS EXPRESSLY PROVIDED IN A SIGNED MSA.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Each party will indemnify the other against third-party claims arising from its breach of these Terms, subject to prompt notice, sole control of defense, and reasonable cooperation.
Either party may terminate for material breach not cured within thirty (30) days of written notice. Upon termination, Customer's right to access the Service ceases and Customer Data will be returned or destroyed in accordance with the BAA.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located therein.
Arc Care may update these Terms from time to time. Material changes will be communicated by email or in-app notice. Continued use after the effective date constitutes acceptance.
Questions about these Terms? Email legal@arccare.ai.
These Terms are a summary intended for general informational purposes and do not constitute legal advice. Production engagements are governed by an executed Master Services Agreement and Business Associate Agreement.